firestone appointment policy firestone appointment policy

An Installation charge of $18.99 per tire is included in the quoted price. Can I cancel my tire order? This complaint was posted by a verified customer. The "online/app only prices are either never honored or are in reality the actual cost. Our experts could help you save thousands with preventative maintenance. By continuing to browse our website, you agree to use these cookies. Some of the best customer service I've ever experienced during a car repair. we can handle it. These guarantees do not in any way alter the provisions of the "LIMITED NATIONWIDE SERVICE WARRANTY" with regard to the warranty on service or auto parts. Routine manufacturer-recommended maintenance is one of the best ways to keep your vehicle in its best possible condition. Search text is invalid. . When replacing your tires, consult your vehicle owners manual and tire information placard for recommendations, if any, concerning the use of speed rated tires. If the sidewall indicates a distance limitation, do not exceed that number. A/C. My car is old, (110,455 miles) but I feel it still has life in it. During this time, the oil was never changed. Click here to get notifications about new complaints of Firestone Complete Auto Care. You may modify your Job at any time, subject to the following. Now, you can take our crew with you! Warranty excludes all electronic components of part(s). Littleton, The one tool every driver needs. Download the free app today. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. He said that the technician was fast and sometimes he does it quickly. Firestone Consumer Tires. Firestone Commercial Truck Tires. We understand that shopping for tires can be overwhelmingand were here to help. If your tires were produced prior to 2000, the last three (3) digits of the serial code identify the week and year of production. I was charged 442.36 at the time of my visit and 149.00 the following On April 12, 2023 I brought my car to 7426 Cantrell Rd. Please call store to confirm availability. Firestone Complete Auto Care Stores. New patients are generally accepted by Marilyn Firestone, LPC. Auto Care & Tires. Researchers and scholars not affiliated with the University are welcome to use many Firestone collections under certain conditions, although non-affiliated researchers may be subject to a fee for access or borrowing privileges. Then after 20 minutes or so my car went dead on Katy hwy. If in doubt, consult a qualied tire service professional. Learn the importance of vehicle inspections and whether you really need one. If after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. We bring Auto Service direct to you with our mobile service vans. Click below to find job opportunities at your nearest Firestone Complete Auto Care. If you're struggling with them, just request someone experienced and state your reasons. Store And i say give me fifteen minutes to get there and they tell me they're not going to wait for me because they're walking out the door. You can find the exact tires for your vehicle as set by the tire manufacturers righthere. If you cancel 24 hours before a scheduled start time for a Job, there will be no cancellation fee applied. By signing up you agree to our Privacy Policy, VIEW REPAIR SERVICES | VIEW MAINTENANCE SERVICES. Once you log in, you can search for a location to schedule your appointment (if you ordered new tires on Costco.com, you should select the same location where your tires will be delivered). Flat tire, flashing dashboard light, or strange engine noise, we can handle it. When you need work done on your car or truck, we will strive to make your visit satisfying. For example, a tire with a code ending in 329 was produced in the 32nd week of a year ending with a nine (9). We're one of Hawaii's top tire providers, and have been for years. No one called. It has an equal or greater OE Speed Rating. experienced technicians Schedule An Appointment Find Maintenance Services Oil Batteries Scheduled Maintenance AC Service Tune-Up Electric & Hybrid Vehicles Transmission Drivetrain Radiator Wiper Blades Free Vehicle Inspections Service Warranty Options Schedule Maintenance Service Online I should not have to pay for something that was ruined by your techs. Removing and replacing tires on wheels can be dangerous. By texting BRIDGESTONE, you agree to receive text messages from Bridgestone at your mobile number, which may be sent through an automatic telephone dialing system. can be a great way to Safety starts with understanding how developers collect and share your data. Change Store. Available on iPhone and Android. This site uses cookies to enhance your user experience. Click below to find job opportunities at your nearest Firestone Complete Auto Care. They are only offered through companyowned Firestone Complete Auto Care stores. The all-new app from Firestone Complete Auto Care helps you stay on top of vehicle maintenance, track service appointments, request roadside assistance, even get special offers and deals. We're a full service automotive shop, tire store, and car care center wrapped into one. Norma - Apologies for the problems with the app. All visitors are advised to consult with the Access Office at (609) 258-5737 for details prior to arrival. The store, app, and website all use the same appointment backend. For additional details pleasehead to our Tire Siteand select your warehouse location to view the tire warranty and Tire Center FAQs. well strive to provide unparalleled auto services. We have answers to the questions that are important to you. If you modify a requested Job 24 hours prior to a scheduled start time for a Job, you will not incur a change fee. Our experts install more than 800,000 car batteries a year, We handle over 9,000 alignments every day. The difference put back on my card. You can rely on our highly-trained technicians to provide quality auto repair, maintenance, oil changes, brake services, alignment, batteries, tune-ups, and so much more. What is Costco's tire replacement location policy? Change Store, 7980 S Broadway We are unable to cancel tire orders that have already been shipped and are in transit to your local Costco Wholesale Tire Center. I paid 908.00. Transmission trouble, check engine light, or broken A/C, By continuing to browse our website, you agree to use these cookies. We've been one of the nation's leading tire provider for years. February 4 2023 at 9:00 a.m. What services does the Costco Tire Center provide? 2013 town and country battery light problem, Charge for Installation of Starter and battery. If you have further questions concerning Tire Conditions please contact Technical Services at 1-800-847-3272. Tire damage is not always visible from the outside and the tire must be removed from the wheel for a complete inspection. How can I schedule an appointment at my local Tire Center? In the meantime, try our FAQs or contact the Bridgestone Service Center by calling toll-free: 1(816) 492-2038. Lets get started. Tire Replacement Questions | Firestone Customer Information FAQS We have answers to the questions that are important to you. You can count on FCAC to make the process of purchasing tires for your vehicle simple and straight-forward. Can be compared to competitor's Buy 3, Get 1 offer. *** Contact Store Product may need to be special ordered. If they do find a maintenance or repair problem, they won't take any actions without talking to you first, so you're never surprised with unexpected repair costs. work hard to keep your vehicle performing its best. Download the free app today. The all-new app from Firestone Complete Auto Care helps you stay on top of vehicle maintenance, track service appointments, request roadside assistance and even get special offers and deals. When expanded it provides a list of search options that will switch the search inputs to match the current selection. If you cancel within 24 hours of the scheduled start time for the Job, you may be charged a fee of $30. You can save time in the store by pre-booking your maintenance service appointment online today. i took my car back i had one of the representatives in front desk named Deansigned a paper where he said that they were ordering what they had cut off and they First if all, I went to make an appointment and they told me they were completely booked for Saturday. After I picked up my SUV . No more ignoring. To arrange an appointment, . For more information on what cookies we use and how to manage these cookies please visit our, Vehicle Maintenance, Oil Changes, Batteries, Tune Ups, California Transparency in Supply Chains Act of 2010, Air, Fuel, Cabin Air and Transmission Filters, New or Remanufactured Starters and Alternators, Standard Brake Service - Brake Shoes, Disc Pads (1), Standard Brake Service with Brake Fluid Exchange -, Lifetime Brake Service - Brake Shoes, Disc Pads, Calipers. They said it was normal. Most parts and services purchased at Firestone Complete Auto Care are covered by a minimum of twelve (12) months or 12,000 miles, whichever comes first, with some parts and services carrying a different warranty. The only good thing is that you can link you store card to the app to make payments. Something about having to turn it in? I disappointed in I Firestone for damaging my vehicle and promised to Brake-rotor replacement - poor, unethical, firestone put a bad part in my vehicle now, charged for incomplete diagnostic check, expensive issue with car after taking to. Check back soon! As for the service records, please use the 'contact us' from the website and ask to be passed to the developers (reference this email) and we can work with you to get all your service records. An equal or greater OE Load Index. This refund is not to be combined with any other offer or used to reduce outstanding debt. So have a look around. From a new set of tires to an oil change, alignment to brakes, were the complete auto repair package thats committed to helping keep your car running newer longer. Simply visit Costcotireappointments.com and follow these steps: If you ever need help scheduling an appointment, feel free to get in touch with the Tire Center at your local Costco. Download the free app today. Repay me $789.54 for the damage they caused to my van. On my . A refund or the cost of a new rotor and half the labor cost. From drivetrain services Customer must provide a current, local advertisement. Very rude, selfish, lying, not compassionate, not patient, not serving the clients. Note: Some vehicle manufacturers do not recommend using repaired tires. Submit a complaint and get your issue resolved. The developer provided this information and may update it over time. Desired outcome: How It Works Step 1 Search Search for tires by entering your Vehicle, License Plate, or Tire Size information Step 2 Select Select your tires based on your driving needs and rim size Step 3 Schedule Schedule your installation appointment at your chosen Costco Tire Center Step 4 Free Shipping Take care of your car, and itll take care of you. Sign up to receive offers and promotions in your inbox! Check the air pressure in your tires (including spares) monthly and before long trips or carrying extra weight. And if you just need a quick tire repair or pressure check? Vibrations, weird noises, and engine movement could mean a bigger problem. I questioned whether they even replaced the starter. At Firestone Complete Auto Care, our goal is customer satisfaction. for your car or truck maintenance and repairs. For example, if only one tire needs to be installed, it will be installed on the rear of the vehicle. Each Firestone Retailer solely and independently determines the price at which it advertises and sells Firestone products. Consent not required to be considered for employment. If needed, additional charge may apply for resetting the Tire Pressure Monitoring System (TPMS). The one tool every driver needs. If you've made an appointment on Costcotireappointments.com before, you can Login using the email address and password you previously created. If you return or cancel your tire order and you need a different set of tires, youre welcome to place another order on Costco.com. When your car works, everything works! If the sidewall does not specify a distance limitation, consult your vehicle owners manual as run-at or low tire pressure operating limitations vary by tire design and vehicle applications. This button displays the currently selected search type. This site uses cookies to enhance your user experience. And that? This review was chosen algorithmically as the most valued customer feedback. Conventional tires do not have run-at capability and the handling characteristics of the vehicle with these tires may be different. Repay me $789.54 for the damage they caused to my van. A real solution. If you have further questions concerning Tire Warranties please contact Technical Services at 1-800-847-3272. Once youselect the warehouse you'd like to install your tires,simply enter the specific year, make and model of your vehicle in our tire search, and you should have some great options at your fingertips. That means we do just about anything and everything. For more information on what cookies we use and how to manage these cookies please visit our, FirestoneTire.com/support/tire-registration, https://www.bridgestoneamericas.com/en/brands-and-products/businesses, https://www.cfna.com/web/personalservices/bridgestonefirestone. Learn more below and book your Honolulu, Hawaii auto repair or service today. Download the free app today. Your local Costco Tire Center team will be glad to discuss any of these services in-depth. This location replaced my tire finally after the 3rd visit to this location, but not before causing damage to the rim. Your safety is our top priority. Firestone Complete Auto Care reviews & complaints Firestone Complete Auto Care Customer Support Lowest Rating 49 Resolved 435 Unresolved 10% of 484 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Brake-rotor replacement - poor, unethical." head to a nearby Firestone Complete Auto Care in Honolulu They called me at 2:39 pm and told me it would take 3hrs labor to replace the starter and battery and quoted me a price that reflected that. Some punctures may be repaired under certain restrictions and prescribed procedures. Removing the rear brake drums with a pulling tool, and lessening the tension of the break shoes. Sticking to a routine maintenance schedule is one of the best ways to keep your car running smoother for longer while helping avoid costly repairs. The customer 22 April 2023 took my 2009 Dodge Ram 1500 in for an Engine Tune-Up Service/Tire Pressure sensor repair. The all-new app from Firestone Complete Auto Care helps you stay on top of vehicle maintenance, track service appointments, request roadside assistance, even get special offers and deals. Feel secure with our Triple Promise - We guarantee that your experience will be Fixed Right, Priced Right, Right on Time! Plus, youll enjoy various industry-leading perks, including competitive pay, performance-based incentives, paid training, and healthcare benefits. I had to go back three times to get the right size tires. Staying on top of a routine maintenance schedule helps you replace important components before they wear out, such as transmission fluid and accessory belts, so that your cars more permanent parts can operate more efficiently. We will follow up with them to make sure they're respecting online appointments just like those made in store. Actual pricing may vary based on retailer, region, tire size and other factors. If youre not completely satisfied with your order, stop by the Costco Wholesale Tire Center when the tires arrive for a refund. Desired outcome: service offers, oil change coupons, or tire deals. come to Firestone Complete Auto Care in Honolulu today! However, we cannot guarantee that a canceled Job will be selected by another Technician and rescheduled or that the Job Request will be completed. Many errors, finally some of the service history is in my app but is missing over the last year's work, nothing after 5/2021, the import doesn't work with phone number or even invoice number. Easily schedule an appointment at one of our 1,700 locations - Open late and on weekends. Wheel alignment services include inspection and adjustments to your vehicles steering and suspension system. You can save time in the store by pre-booking your repair service appointment online today. - Jeff C., Facebook. Learn More * You will receive recurring text messages from Bridgestone. In any situation, the extent and location of a puncturing object or other road hazard are also critical factors. Whether you prefer high mileage, conventional, synthetic, or synthetic blend oil, your car needs fresh oil at the factory recommended interval, which is typically 3,000 miles. Sorry, there are no service offers available at this time. . We'll help you take care of what's under the hood, but also what keeps you on the road: your tires. Want your work to make a difference? We believe that when it comes to helping your engine run its best, there are two things you shouldn't forget about: car batteriesand oil changes. I basically feel I was ripped off. You can save time in the store by pre-booking your maintenance service appointment online today. Text STOP to cancel, text HELP for help. Please try again or manually enter a search below. Plus, youll enjoy various industry-leading perks, including competitive pay, performance-based incentives, paid training, and healthcare benefits. Clinic Appointments Schedule an appointment at The Little Clinic to receive any of our available vaccines or injections, renew a prescription, treat a minor injury and more. The Firestone Tire Company was founded by Harvey Firestone in 1900, whose goal it was to offer the best quality and service for their tires to everyone. Shop for tires online or in-store and After learning that it cost too much to fix thr AC.. Shop for tires online or in-store and turn to your local Firestone Complete Auto Care to help ensure your ride stays safe and smooth, no matter the season. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs do not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. WHAT SERVICES DOES THE COSTCO TIRE CENTER PROVIDE? And thats the way weve been doing things for the last 95 yearshelping our neighbors get back on the road with confidence since 1926. You can save time in the store by pre-booking your maintenance service appointment online today. Store The app does nothing except locate store which I can do in Google. I have to link to some other account which pushes me out to some other website where I need to link my accounts and it's just a nightmare to even get my billing info when it should be 1 click, enter number, done. Head to the nearest Firestone Complete Auto Care How can I schedule an appointment at my local Tire Center? There's an issue with your submission. Also synthetic oil change. No tire, regardless of its design or quality, is indestructible. Besides, we're drivers just like you! You might want to reconsider. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period. Clients are able to reschedule and cancel upcoming appointments by clicking on the Change/Cancel Appointment button in their confirmation email. Call 877-734-9512, or text BRIDGESTONE to 97211* to apply. The Costco Tire Center offers several installation and maintenance services to get our members on the road, including rotation, balance, nitrogen inflation, nitrogen conversion, and flat repair. We'll test the condition of your brake fluid. That's where we come in! A refund or the cost of a new rotor and half the labor cost. March 28 2023 invoice number 208644 tires and life time alignment droped truck off for 1.00 appt 2.40 got call it was done went picked truck up went home I was putting center caps back on rims when I realized the valve stems had not been changed and further inspection the tire alignment had not been completed so I called I got money back for valve stems and labor but had to drive 45 min back the next day for alignment because a tire tech did not do his job to specs and turn it over to next technician so he could compleet his.In differerent sennerol some one gould get hurt. You may also contact Customer Retention tollfree at 8004404167. Our Firestone Credit Cards offer promotional financing while earning you rewards. I had services at Firestone 322454 Overland Park Kansas. Consent not required to be considered for employment. Consult your vehicle owners manual or contact the vehicle manufacturer before operating a vehicle that has a repaired tire. View your vehicle manufacturer's recommended maintenance schedule and get expert services from Firestone Complete Auto Care. Never perform tire service procedures without proper training, tools, and equipment. Your Costco.com tire order will arrive at your selected warehouse in approximately 5-10 business days from the time of your order. Price Per Tire: $469.99. WILL THE COSTCO TIRE CENTER INSTALL ANY SIZE TIRE? No more ignoring. But no more games. Engine tune up/spark plug replacement/cabin air filter replacement, complete vehicle inspection, - 2013 town and country battery light problem, Rear drum brake shoes adjuster and brake drum placement. In addition to low pressure, the factors affecting ability to repair an RFT include: vehicle speed, load, and maneuvering; the amount of ination pressure loss; and ambient temperature. Will the Costco Tire Center install any size tire? The warranty covers unforeseen road hazards, flat repairs and free replacement of non-repairable tires within the first 25% of tread wear. Your tire registration has been sent to Firestone. The store has never called me back. car batteries, engine tune-ups, alignment, and much more. Click Finalize Appointment. Youll receive a confirmation email immediately, and youll also get a reminder email the day before your appointment. After initially trying to blame the customer, the senior technician eventually agreed that the headlamp was broken by the Firestone mechanics and promised to replace it in two days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you have any questions, or need to make a modification or cancellation request for an appointment on the day of a scheduled installation, please contact our Customer Service Team at(800) 242-0504orsupport@firestonedirect.com. You can download a full warranty booklet from our Tire Warranties section located. Stay informed with this guide. This is based on major tire manufacturers' fitment guidelines, which specifically caution against installing replacement tires on the front axle, due to safety reasons. Desired outcome: I did I didnt realize that they had damaged my oil filter adapter housing until March 27 when I took it in for an oil change after the oil change light came on. Bridgestone Americas. For Customers Modifying Appointments Our Customer Service team can help you modify scheduled work orders at (800) 242-0504 or support@firestonedirect.com. If you have further questions concerning Tire Pressure please contact Technical Services at 1-800-847-3272. Message and data rates may apply. Little Rock Arkansas to get a front wheel alignment after looking over my car Philip call me back and stated that I would need two new tires on the front so I went ahead and purchased the tires. I decided not to travel out of town with it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. NOTICE: A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. We know cars and trucks from bumper to bumper, but we also know drivers. View our privacy policy. You may modify your Job at any time, subject to the following. 7980 S Broadway Firestone Complete Auto Care Stores. We'll take it from there. They charged me over $1300 to replace the radiator hoses and water pump on my Kia. I took my car for oil and filter change on March 24, 2023. Save time by booking an appointment online, and save money with our It allows you set appointments all of which get canceled because apparently it doesn't show real time open appointments. I paid the price and when I went to pick the car it was not fixed. SORRY THERE WAS AN ERROR RESPONSE each attempt in past and currently. 7980 S Broadway I will not go back to that store as I cannot have them breaking my car further. Available on iPhone and Android. Gas selection is important, but the reason why might surprise you! Not all tires have a speed rating requirement. It may be necessary to have it removed from the wheel for a complete inspection. Desired outcome: You can also ask for a car battery test during your regularly scheduled oil change, another key service that's important to keeping your engine healthy and happy. Firestone Complete Auto Care Locations Nearby, Find Firestone Complete Auto Care Locations by City, Find Firestone Complete Auto Care Locations by Zip Code, California Transparency in Supply Chains Act of 2010, * You will receive recurring text messages from Bridgestone. Then they said that it was out of gas. Firestone is a reputable tire brand that has been in business for more than 120 years. Whether your vehicle is brand new or pushing 200,000 miles on the odometer, bring it into a Firestone Complete Auto Care near you to make sure its getting the preventative maintenance it needs at the right time. ComplaintsBoard.com is a leading complaint resolution website on the Internet. CO 80122-2708 Paid and and not fixed 908.00 now refuse to fix and no refund car not working, Charged $199.00 for work that was completed by the dealership, not by Firestone, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you find a better price within 30 days of purchase, well refund you 200% of the price difference. When a Technician cancels a scheduled Job, we generally notify you and make your Installation request available for another Technician. for car troubles both big and small. Actual Factory Scheduled Maintenance recommendations may differ based on several factors including driving habits and conditions. Can I exchange my tire order? We present the Manufacturers Suggested Retail Price. Nitrogen is an acceptable inflation gas for use in Firestone passenger, light truck, and truck tires. Lifetime Alignment is only warrantied so long as the vehicles suspension and/or body height has not been modified via a lift, lowering, air shocks, or air rides. Sorry, there are no service offers available at this time. we have some of the best tires # Reflects promotional pricing. They are supposed to close at seven and i call at six to see if my car is done. I was asked when I needed my vehicle I said I had to have it that day. Simply visit Costcotireappointments.com and follow these steps:. Is this your company? Not completing work orders. Find your specific vehicle maintenance schedule with our online database above or by using the MyFirestone app. For Alaska and Hawaii orders, the estimated delivery timeframe will be approximately 10-20 business days from the time of your order. Now I'm possibly rubbing my new brake shoes against the drum, making acceleration more of a strain, and possibly lowering my gas mileage at the same time. Please do not use special characters. Our skilled technicians I accept that. When I went to make an online appointment for Saturday, I realized they DID have openings and my car could be worked on. Message and data rates may apply. By continuing to browse our website, you agree to use these cookies. If you'd like the refund processed by Costco.com, you'll receive your credit back to your original method of payment within three to four business days.