United States Department of Labor. All postings and use of the content on this site are subject to the. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. to learn and to grow, However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. An unofficial community to discuss Apple devices and software, including news, rumors, opinions and analysis Apple is an equal opportunity employer that is committed to inclusion and diversity. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. font-size: 32px; Learn more about your EEO rights as an applicant (Opens in a new window) . Your email address will not be published. I am thinking of applying for either role or might even reply for both of them depending on how I see fit. Learn more. Sign up for notifications from Insider! A forum where Apple customers help each other with their products. ISESCO box-shadow: none !important; Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. Thanks to J for the additional info. After submitting my application it was a waiting game. The change in name from Apple Store to simply Apple wont be particularly visible to customers: the company never used the branding within the stores, simply using the Apple logo, but the changes can be seen on the website. Apple Specialist was an independent Apple Inc. reseller based in the United States or Canada which offered its line of hardware and software, service, and support for branded products, and was designated as Specialist by the manufacturer. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. We redefine expectations. margin-top: 0; Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. to do it all over again tomorrow. color: #000000; At Apple, the learning never ends, and team members continually support each other. To start the conversation again, simply ask a new question. You maintain composure and customer focus while troubleshooting and solving issues. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. $13 / hr. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. It felt pretty good to be able to help this woman. At the Apple Store, you maintain customers trust in Apple as a skilled technician, troubleshooting and repairing products. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles. NOW WATCH: The 6 best new features coming to Apple computers. Marathons In Pa 2021, As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. } I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. about 30,000 full- or part-time retail workers. Average salaries for Apple Technical Specialist: 1,581. It lasted 10 days and was always closely monitored by a manager and a store lead employee. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Learn more about your EEO rights as an applicant (Opens in a new window) . Thanks to her teams help and extra tech training, she got to know our products inside out. font-size: 16px; Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. The courses are sequential, and build on skills and concepts as the user progresses. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . At Apple, were not all the same. This provides the opportunity to progress as you grow and develop within a role. /*background-color: #9ac7ee;*/ Get your questions answered by an expert via phone, chat, email, or even Twitter. Weirdest thing that happened on the job: Apple Specialists promote and sell Apple products in dedicated stores. In 2016, Apple introduced a Premier Partner designation and began phasing out the Specialist designation. Excellent job for personal growth and experience. See available Technical Specialist roles Genius: Full-Time Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. click here to select a store and view pay information. } That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. /* ]]> */ Customer loyalty and satisfaction is their number one priority. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple participates in the E-Verify program in certain locations as required by law. Even if youre juggling more than one customer, you stay conscious of their time demands as well as your own. Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. When I. .metaslider .caption { Learn more about Technical Support roles. Each interviewer spent ~ 30 minutes and asked ~ 4 questions. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. } The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apples walls, to know that management is always working on creating a better customer experience. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Technical Specialist (Current Employee) - Melbourne VIC - 11 June 2022. An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. } I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". We find courage. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods, iPhones, iTunes, etc. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. to the person beside us. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. .entry-content p, .entry-content > ul, .entry-content > ol, .entry-content > li, .entry-content > dl, .entry-content pre, .entry-content code, .entry-content blockquote { A MacRumors reportechoes what our own sources tell us, and adds that someexisting roles are also being renamed. US Bureau of Labor Statistics, Computer, and Information Systems Managers. only. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple is a drug-free workplace. font-size: 12px; border-top: 10px solid #33ac08; Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Your base pay will depend on your skills, qualifications, experience, and location. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. Opportunities for advancement are very few. font-size: 16px; line-height: 29px; After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Users can demonstrate their competency with two new exams and earn certification from Apple. Apple Professional Training courses are available now at training.apple.com. Recertification exams for unexpired certifications cost $49. vertical-align: -0.1em !important; Good luck with your process!-d When a customer needs assistance, you (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. It took half day for meeting 5 people. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. } Each of those locations employs over 100 people totalling about. At Apple, the learning never ends, and team members continually support each other. The energy on these days rocked my world. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Top editors give you the stories you want delivered right to your inbox each weekday. margin: 0 0 20px; I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. } Free interview details posted anonymously by Apple interview candidates. Apple today launched updated professional training and certifications for IT support and management. Pay and benefits: When I worked at Apple, I was paid $US12 an hour as a specialist. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Previous Apple employee here. Learn more about your EEO rights as an applicant (Opens in a new window) . We believe our soul is our people. font-size: 16px; Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 423 reviews Location All Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Found 423 reviews matching the search See all 11,828 reviews #footer-widgets .widget { width: 25%; } .main-navigation { If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Of course, every employees experience is different but we recently spoke with former Apple specialist Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. width: 100%; background-color: #f5853b; The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM).
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